24/7 Customer Support
Why is the availability of a competent customer support service crucial on today?s web hosting market? Which are the typical customer support channels?
The support that you'll get from your shared website hosting company is really important, regardless of whether you have pre-sales questions and you are not a customer yet, or you've got a technical issue with an active account. Timely and accurate information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this can often be a proof that you are ordering from a real website hosting provider not from some reseller. If you buy a hosting account through a company that does not own its servers and it can't access them directly, it's very likely that you will wait for a couple of days in order to receive a reply to your question, therefore your web sites may stay offline for ages. In comparison, a company which offers numerous ways of communication and has a tech support crew available any time will assist you to right away and help you reduce or completely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Shared Website Hosting
We acknowledge the importance of receiving assistance right away, that's why our shared website hosting
services feature 24/7 support plus various ways of communication. In case you do not have an account yet, you can easily call us or come on our live chat and chat with a live agent, so as to find out about our services or check if our servers meet the system requirements for your websites. Thus, you won't end up buying a service which you cannot use effectively. If you already have your account with us, you can also open a support ticket in your Hepsia hosting Control Panel when the issue is strictly technical or it needs more investigation. In contrast to the vast majority of providers out there today, we reply to all of the tickets within one hour, so you will not have to wait for a whole day. Our support services are available day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to get prompt support, especially when your web site is not working as it should be for some reason. All our Linux semi-dedicated packages
feature 24/7 customer and technical support, thus in case anything comes up, you will be able to use various methods to let us know - phone line with multiple local numbers around the world, live chat, e-mail messages and support tickets. The first two methods are for pre-sales, billing and general issues, so that in case you do not have an account yet, for instance, you will be able to receive additional info regarding our services, or we will assist you with less complicated tech matters. The second two options are for strictly tech issues or everything which is more time-consuming as it is quicker to track the conversation between you and our support crew. The warranted maximum reply time for them is merely an hour, the actual one - 15-20 minutes, so you won't need to wait for a whole day to get assistance like you may need to do when using the services of various other service providers.
24/7 Customer Support in VPS Web Hosting
Every virtual private server
package that we provide features 24/7 customer and tech support, which means that in case you experience any issue with the pre-installed software on the machine or you have any pre-sales or general questions, you will be able to contact us anytime, even holidays and weekends. For your convenience, we provide different methods of communication - phone support with several local numbers globally, live chat, e-mail messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues because it will be easier to keep track of what's going on. The maximum guaranteed response time for all the e-mail messages and tickets is 1 hour, yet it rarely takes that long to receive support. If you acquire the Managed Services upgrade that we supply, our admins will also assist you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour maximum answer time guarantee, you will get quick support when you acquire a dedicated server
from our company. Our customer and technical support crews are online 24/7/365, so any time you open a ticket from your billing account or you send an email message about any kind of problem with the server or the pre-installed software on it at any time of the day, you'll receive a response within 1 hour, even during holidays. Our ticketing system is the perfect option in case the issue involved needs a longer period of time to be solved or in case it should be given to our admins, as it's a lot easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to call us or talk to a live agent through our chat service. In case you add the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.