If you have ordered a web hosting plan and you have some questions concerning a specific feature/function, or in case you’ve come across some difficulty and you require assistance, you should be able to contact the respective client service staff. All hosting providers deploy a ticketing system irrespective of whether they provide other ways of contacting them apart from it or not, because of the fact that the fastest way to resolve an issue most often is to post a ticket. This type of communication makes the replies exchanged by both parties simple to track and permits the customer service staff members to escalate the issue in case, for instance, a system administrator must interfere. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you will have to have no less than two different accounts to touch base with the support team and to actually administer the hosting space. Constantly switching from one account to another might often be a headache, not to mention the fact that it requires lots of time for most web hosting providers to respond to ticket requests.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our Linux shared website hosting packages isn’t separate from the hosting account. It is an indivisible part of our all-inclusive Hepsia Control Panel and you will be able to visit it at any given time with just a few mouse clicks, without the need to sign out of your account. The ticketing system includes a quick-search field, so you can track down the status of virtually any ticket that you have posted in the past, if necessary. Moreover, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can learn how to tackle a given problem before you actually send a ticket. The response time is maximum sixty minutes, so you can get quick assistance at any given time and in case our client support staff recommends that you should do something inside your account, you can do it immediately without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have opened a semi-dedicated server account with us and you would like to contact our technical support staff members, you will be able to post a support ticket straight from your Hepsia hosting Control Panel instead of going through a completely different client support platform like you’ll need to do with most web hosting companies on the market. Our integrated trouble ticket system will allow you to submit a new ticket easily and to go through older tickets using a clever search filter. You will also be able to have a look at the applicable knowledge base articles that our system will offer you based on the category that you select for your new ticket. You can carry out all the abovementioned operations without logging out of your Hepsia Control Panel at any moment, which suggests that if you face any obstacle or have an enquiry, you can get in touch with our support engineers and fix the given issue in no more than sixty minutes through a single support platform.