When your web hosting company offers live chat support, you are able to speak to a representative in real-time and learn helpful info or get an issue resolved timely. The basic advantage of using chat instead of calling to talk to a live person is that you will need just a computer with Internet connection, therefore you will not pay any fees in case you are in another country or state. Furthermore, it is much simpler to copy and paste data like domain names, usernames or error messages in other words details that are sometimes difficult to share with the other side on the telephone. The live chat is also a much quicker solution to contact the website hosting supplier's support crew in comparison to using a ticketing system. What's more, when some situation requires a bit more time to be taken care of, you'll be able to do something else while you wait for guidance on the live chat, so that you will not lose time - something that is not possible if you are on the phone.
Live Chat Support in Shared Website Hosting
We provide a live chat assistance service for all Linux shared website hosting packages that we offer and we are able to support you with almost everything live. If you do not have an account with our company yet, we'll be able to give you more details about the packages so as to help you to get the most suitable package. If you are an active client, we can help you with any billing or general matter and even with plenty of common tech matters, for example an e-mail address installation in a desktop e-mail client. When you cannot give us a call for some reason or you are in some country where we do not have a local telephone number, our live chat is the best choice to contact us. Certainly, some situations require longer time to analyze and test, so you will have to open a ticket to our technicians, still, we can save you time and help you with a number of issues on the chat.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we provide is accessible every day, even on weekends and holidays. It is the most effective way to find out more information about our Linux semi-dedicated packages in case you do not have an account yet or to get some issue resolved in case you are a customer and our support agents will assist you live no matter what time of the day you join the chat. If you are hesitating which package is better for your websites, in case you need a piece of advice whether you should order a specific upgrade and how to order it or if you experience problems setting up an e-mail account on your computer system, you will be able to get in touch with us and we'll supply you with the necessary details promptly. The live chat is accessible even after our telephone lines are off for the day, therefore if you have an account with us, you can be certain that you will always enjoy prompt help with any question or issue that pops up.