When your web hosting company offers live chat support, you are able to speak to a representative in real-time and learn helpful info or get an issue resolved timely. The basic advantage of using chat instead of calling to talk to a live person is that you will need just a computer with Internet connection, therefore you will not pay any fees in case you are in another country or state. Furthermore, it is much simpler to copy and paste data like domain names, usernames or error messages in other words details that are sometimes difficult to share with the other side on the telephone. The live chat is also a much quicker solution to contact the website hosting supplier's support crew in comparison to using a ticketing system. What's more, when some situation requires a bit more time to be taken care of, you'll be able to do something else while you wait for guidance on the live chat, so that you will not lose time - something that is not possible if you are on the phone.