One-Hour Response Guarantee
Need to know more about the 1-hour response time guarantee and how you may take full advantage of it in your capacity as customer?
If you’ve ever got any questions in regard to the web hosting service or you experience a problem with your websites, you will have to touch base with the respective hosting provider’s tech support team. It may not make a difference how fast they’ll answer when you have an inquiry of a general nature, but an issue such as a messed up app update, for instance, may result in your site becoming damaged or unreachable on the web. And the longer you have to wait for the support team to assist you, the longer the site will be offline. If you offer goods or services online, any outage will influence your website damagingly and you may lose current or prospective visitors. A lot of hosting providers, primarily resellers, handle tickets and e-mails within 24 hours, but in the electronic sphere that is way too long, as clients will hardly ever revisit a website that is not working properly for an extended time interval.
One-Hour Response Guarantee in Shared Website Hosting
If you are using any of our Linux shared website hosting packages
and you’ve got an inquiry or confront some predicament, you can contact us 24x7x365 by posting a tech support ticket or by writing an e-mail and we’ll make certain that you get a reply in no more than one hour. In case the issue can be solved, we will do it before we get back to you, whilst if there is something that you need to do on your end, we’ll supply you with all the needed info – what possible solutions to try out, what settings to check, etc. Normally, you’ll obtain a reply within no more than 30 minutes, so waiting for hours or even for more than 1 day to obtain assistance is something unthinkable. Our sixty-minute response guarantee is valid for any query that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
account from our company, you can take advantage of our incredibly fast support service. You’ll obtain a reply to any trouble ticket submitted via the hosting Control Panel or e-mail sent to our tech and customer support staff in less than 1 hour. The response time is guaranteed and it is valid regardless of the matter – billing or technical. It often takes substantially less time to examine and troubleshoot a problem. We will give you more information if the solution involves something that should be done on your end. In case you contact us during weekends or holidays, the response time will be the same and because of the fact that our support team will be at your disposal 24/7, you’ll get swift assistance for virtually any technical, general or billing issue regardless of what time it is.