In case you have ever had a shared website hosting account in the past or you have dealt with any other online service, you are probably aware from your personal experience that for certain things it is better to consult with a live person on the telephone than to exchange tickets or emails. In order to know more about a specific service before you decide to buy it or if something small-scale should be made, for instance, it is really much easier and quicker to get it done live. When you are able to get in touch with representatives by phone, it is very likely that you're working with an actual hosting supplier, not just a reseller. The type of support that you can get on the phone varies between different companies - from very general issues to expert tech support. Generally most of the providers will offer you pre-sales assistance and 1st level telephone support, while more complicated technical matters are handled through e-mail and / or tickets.
Phone Support in Shared Website Hosting
All our shared website hosting packages come with telephone support 14 hrs a day even on public holidays, so if you don't have an account yet, you will be able to phone us and find out more about our solutions or if we will meet the system requirements for your websites. For your benefit, we have local phone lines in the U.S.A., Great Britain and Australia, so that you are able to contact the number that is closer to you. If you're a current customer, we will help you timely with any general and billing issues as well as with numerous technical issues to save you time and efforts - we acknowledge the fact that sometimes it's much easier talk to a live person to get things done right away. Of course, some issues simply cannot be resolved over the phone, so in such a case you'll be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be certain that there is always someone to help you when you have any questions about the semi-dedicated server packages that we provide. Whether you wish to know more about our packages, you have some billing issue or some general problem, you can call us. Although some more technical matters may require a ticket so as to give time to our technical support crew to investigate, we are able to help you with lots of technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the United States, the United Kingdom and Australia, we have local telephone lines in these countries as well. In case you are in a different country, we also have a global number where you'll be able to contact us.