A 99.9% Server Uptime
The benefit of developing your own shared website hosting platform is that you don’t need to be worried about compatibility issues – you configure a special set of software apps in such a way so as to work with a specific set of hardware components. The end result is something a whole lot more steady and reliable, because there are fewer possible risks of failure. We have built our cloud hosting system atop tried and tested hardware components as well as a seriously tweaked version of SELinux in an attempt to create an absolutely secure and safe environment for your sites.
For this reason, with all our Linux shared website hosting packages plans we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also built our own internal network in all our datacenters. Everything is based on topflight hardware supplied by Juniper. Additionally, on every single router, we have installed a firewall with a complex set of rules in order to sift all suspicious requests.
Hence, in all our datacenters – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe and in our data center in AU, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is available with all web hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
While we have done pretty much everything to decrease all potential risks with our cloud hosting packages and while we offer premium–quality support, there are occasions when the client is simply not happy with what we offer. Or he wants to switch to a more powerful web hosting service, such as a virtual private server or a dedicated hosting server.
That’s the reason why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not happy, you will get a reimbursement.
24/7 Technical Support
If you happen to have a web hosting company, your technical engineers are of vital importance. This is the reason why we have diligently handpicked a highly proficient group of support engineers, each with lots of years of expertise behind his back. Thanks to them, our company offers 24x7 support with all our hosting packages.
And not only that, our company offers a 1–hour response time guarantee. All tech support inquiries are responded to within an hour and our average ticket response time is well under 20 minutes!