Tech Support Channels
A One–Hour Support Ticket Response Guarantee
We provide a sixty–minute response warranty for every trouble ticket or email that you submit to our tech support staff. We will speedily reply to all the standard questions and forward right away the issue to our sysadmins in case any additional assistance is needed. If you order the Optional Managed Services package, we will perform any of the included tasks at a time that has been agreed upon upfront.
A Top–Quality Customer Support Service
- We’ll be online for you 24x7x365 to answer any enquiries that you may have about our Web Site Control Panel or any of the applications that we have pre–installed on your behalf on the server. In case you also need assistance tackling server admin tasks, you can take a glance at our Optional Managed Services package, which includes data backup storage space, weekly Operating System updates, server monitoring and restarting procedures, plus software installation and troubleshooting procedures.
An Intuitive Help Section
Each Linux dedicated servers hosting package includes our free–of–charge Web Site Control Panel, which boasts a circumstantial knowledge base and a selection of educational video tutorials. Whenever you require help while working with the Web Site Control Panel, just click the Videos or Help buttons in the top right corner.